Frequently Asked Questions
- What are your hours of operation?
Monday – Friday 9:00-5:00.
Closed on weekends - What is your turn-around time?
Five business days with the exception of certain items
- How should I place an order?
We accept orders either by fax, email, or by visiting our showroom.
Orders should be emailed to trophy@mariettatrophy.com or faxed to 770-425-4520 - What forms of artwork should I send in for my order?
We prefer black/white camera ready artwork. We will accept files in .eps, .pdf, or .ai, as well as .jpg, .gif, .bmp. All artwork submitted as a .jpg, .gif, or .bmp should be high-resolution.
- Do you create custom awards?
Yes. You can bring your own ideas or we can help you create an award.
- Can I bring in outside items to be engraved?
Yes. Assuming the item is engravable.
- Do you have art/engraving charges?
Yes. We have a one-time logo fee of 25.00. Engraving on plaques and acrylics is 15.00 per item. Engraving on glass is 25.00 per item. Personalization items are .75/letter or a 15.00 minimum charge.
- Do you ship, mail or deliver?
We can mail USPS, ship by UPS or FedEx and courier all items.
- What is your method of payment?
We accept all credit cards, checks or cash. Payment is required at pick-up unless you have an account with Marietta Trophy.
- Do you provide proofs?
Proofs are sent upon request. The first proof is free of charge. All proofs afterward are 15.00 per proof.
- What if there is a mistake with my order?
We will kindly redo the order. If it is our mistake it will be free of charge.
- Do you keep orders on file?
We keep layouts on the computer for easy repeat orders.
- Do you offer other items other than what is on your website?
Yes. We offer ribbons, medals, bronze castings, promotional and wearable items as well as other items.